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HYDRATEQ SERVICES NRW Solutions

Reducing Water Loss, Maximizing Your Revenue.

Your strategic Non-Revenue Water (NRW) consultants, empowering water utilities with advanced leak detection technology and efficient asset management.

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Trusted By Water Agencies & Utilities:

Our Comprehensive NRW Solutions

We offer a holistic approach to tackle every aspect of water loss, from initial audits to technology implementation.

Water Audit & Strategy

Conducting water balance audits and developing strategic action plans for NRW reduction.

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Leak Detection

Utilizing acoustic technology and smart sensors for active leak control (ALC) and rapid pipe repairs.

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Asset & DMA Management

Establishing District Metered Areas (DMAs) and pressure management systems for proactive water loss control.

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About Hydrateq Services

Your Partner in Securing the Nation's Water Future

Hydrateq Services engineer inspecting water pipes

Our Mission: To Solve the Challenge of Water Loss

Hydrateq Services was founded on a simple but critical principle: every drop of treated water is precious. In a world facing growing water stress, Non-Revenue Water (NRW) is not just an operational inefficiency—it's a critical threat to sustainability and economic stability.

Our mission is to empower water utility operators with the strategy, technology, and expertise needed to effectively combat water loss. We transform NRW from a persistent problem into a manageable and measurable part of your operations, securing revenue and conserving our most vital resource.

The Hydrateq Services Approach

Consultative Partnership

We don’t believe in one-size-fits-all solutions. We begin every engagement by listening and understanding your unique network challenges, operational constraints, and long-term goals. We act as an extension of your team, providing strategic guidance built on transparency and shared objectives.

Technology-Driven Insights

Data is at the core of everything we do. By leveraging the latest in acoustic sensors, data loggers, GIS mapping, and hydraulic modeling, we replace guesswork with precision. Our technological approach ensures that interventions are targeted, effective, and deliver a measurable return on investment.

Focus on Sustainable Results

Our goal isn't just to find and fix leaks; it's to build a sustainable framework for long-term NRW management. This includes establishing robust DMAs, optimizing pressure management, and providing the training and support your team needs to maintain low NRW levels for years to come.

Meet Our Experts

Our strength lies in our people. The Hydrateq Services team is comprised of seasoned engineers, data analysts, and project managers with decades of combined experience specifically in the field of Non-Revenue Water. We are passionate problem-solvers dedicated to our craft.

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Our NRW Solutions

A Holistic Framework for Sustainable Water Management

From Audit to Action: A Complete NRW Lifecycle

Effectively managing Non-Revenue Water requires more than just finding leaks. It demands a strategic, multi-faceted approach that addresses every component of water loss. At Hydrateq Services, we provide an end-to-end service portfolio designed to deliver measurable, long-term results for water utility operators.

Engineers reviewing plans for water audit

1. Water Audit & NRW Strategy

Every successful NRW reduction program begins with a clear understanding of the problem. Our comprehensive water audits quantify and categorize your water losses, providing the critical data needed to develop a targeted, cost-effective strategy.

  • IWA Water Balance Audits: Quantifying commercial and physical losses.
  • Performance Benchmarking: Assessing your network against industry best practices.
  • Strategic Roadmapping: Developing a phased, budget-aligned action plan.
Technician using leak detection equipment

2. Precision Leak Detection

Our highly skilled field teams use the most advanced technology to pinpoint hidden leaks in your distribution network, minimizing excavation costs and water loss duration. We find leaks that others miss.

  • Acoustic Surveys: Using ground microphones and correlators to hear leaks underground.
  • Permanent Network Monitoring: Deploying smart sensors for 24/7 leak alerts.
  • Data Analytics & Leak Localization: Using data from AIMAP and sensors to analyze flow patterns and accurately pinpoint leak locations.
Water pressure valve

3. DMA Establishment & Pressure Management

This is the foundation of proactive NRW control. By dividing your large network into manageable zones (DMAs) and optimizing pressure, we shift you from a reactive to a proactive management model, preventing future leaks before they start.

  • Hydraulic Network Modeling & DMA Design.
  • Installation of Flow Meters and Data Loggers.
  • Pressure Reducing Valve (PRV) Implementation and Optimization.

Our Technology Platform

We integrate our field expertise with powerful, proprietary software to give you unparalleled insight and control over your water network.

SaaS Platform

Mobile Asset Registration System

A comprehensive platform that helps organizations manage meter data,tracking of meter performance, identification of irregularities, and prevention of potential commercial losses caused by inaccuracies or tampering.

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SaaS Platform

Asset Information and Management Portal

An centralized web-based portal designed for asset data management and monitoring. It serves as the core platform that consolidates, stores, and visualizes all data collected from the MARS, ensuring seamless integration and real-time access.

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Proven Track Record

Solving Complex NRW Challenges Across Malaysia

Featured Project

Our performance-based contract in Lawas demonstrates our capability to deliver measurable results on large-scale, critical NRW projects.

Performance-Based NRW Reduction Contract

Client: JBALB Lawas, Limbang Division

The Challenge:

The Lawas district faced significant water and revenue loss due to high NRW levels, requiring a strategic, results-oriented intervention under the Sarawak Water Grid Program.

Our Impact:

Successfully executed a comprehensive 18-month program to achieve NRW reduction targets, leading to substantial water savings and increased revenue for the client.

Water grid infrastructure

Project Portfolio

Annual Meter Asset & Distribution Maintenance

Client: JBALB Serian

The Challenge: Ensuring billing accuracy and network reliability across multiple districts through consistent, long-term management of water meters and assets.

Our Impact: Our ongoing 24-month partnership protects revenue and minimizes service disruptions for consumers through proactive maintenance and audits.

DMA Re-establishment & Ancillary Works

Client: Sibu Water Board (SWB)

The Challenge: Upgrading existing DMA infrastructure to enable effective monitoring and management of water flow and pressure.

Our Impact: Revitalized the network by re-establishing 47 DMAs, providing SWB with critical tools for precise, zone-based NRW management.

Meter Replacement & Geocoding

Client: JBALB Sri Aman & Sarikei

The Challenge: Inaccurate readings from outdated meters and inefficient maintenance due to a lack of digital asset maps.

Our Impact: Modernized metering for accurate billing and created a foundational GIS database for future asset management through large-scale replacement and geocoding.

Careers

Be Part of the Solution to a Global Challenge

Grow Your Career With Us

Be part of something bigger.

We’re looking for talented, passionate, and driven individuals who are ready to make an impact. Join a team that values innovation, growth, and collaboration — and take your career to the next level.

Submit Your CV or submit to jobs.hydrateq@gmail.com
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Let's Start a Conversation About Your NRW Challenges

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Get in Touch Directly

Our Office (HQ)

3rd Floor of Tower Block Sublot, Galacity,
No. 88, Jalan Tun Jugah, Taman Daya,
93350 Kuching, Sarawak

Call Us (HQ)

(082) 265 918

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